Shipping policy

Thank you for shopping with Solus·Aren. Our products are shipped from specialized partner warehouses. Because of this, shipping times and packaging may vary by item.

Order Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you by email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard U.S. Shipping: 3–7 business days after processing

  • Extended delivery areas: 5–10 business days after processing

Delivery times are estimates and are not guaranteed.

Multiple Shipments

Because items may ship from different partner warehouses:

  • Your order may arrive in separate packages

  • Each shipment may have its own tracking number

You will receive tracking information for each shipment once it is dispatched.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after the label is created.

Shipping Delays

Solus·Aren is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs or security delays

  • Incorrect or incomplete shipping addresses

If a package is returned due to an incorrect address, additional shipping charges may apply.

Lost or Stolen Packages

Solus·Aren is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package is marked delivered but cannot be found:

  1. Check with neighbors or your building management

  2. Contact the carrier directly

  3. If you still need help, contact us at support@solusaren.com

We will do our best to assist you.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the issue

If confirmed, we will:

  • Send a replacement, or

  • Issue a refund if a replacement is unavailable

International Shipping

At this time, Solus·Aren primarily ships within the United States.

If international shipping becomes available:

  • Additional shipping charges and customs fees may apply

  • Delivery times will vary by destination